1. MAKING & CONFIRMING A BOOKING

Please use the Booking Form on the Web-Site or e.mail your enquiry directly to enquiries@highdalemeadows.com detailing the dates required etc. We will confirm availability and hold the booking for 3 days to allow you to send your confirmation and deposit cheque. We can of course take deposits via Internet Banking.

A deposit of £100.00 will be taken at the time of booking with the balance due 4 weeks before the commencement of your holiday. If you are booking within 4 weeks of the rental period then payment must be made in full at the time of booking.

We will confirm the booking either by e.mail – our preferred method – or by post.

Within the Booking Confirmation we will confirm the details re collection of the Key and Access to the Country Club etc.

Please check the Booking Confirmation carefully and Report any Errors immediately.

Non-Payment of the final balance constitutes cancellation of the holiday and the forfeiture of the deposit.

2. WHAT IS INCLUDED
We provide all Bed Linen – including a change of bedding for rentals over one week. Towels for use within the cottage are provided . You must provide your own Towels for use at the Country Club and away from the cottage. The Country Club does have towels available for Hire.
Membership of the Country Club is included for the duration of your stay. You must abide by the Rules of the Club – failure to do so will mean the suspension of your Membership. Entry is limited to the people named on the booking form.
Membership of the club is limited to the use of the Swimming Pool, , Sauna, Steam Room and Gym only. Any additional facilities , i.e . Fitness Classes or Beauty Treatments are additional costs that must be paid by you.

There is one Parking Bay allocated to the Cottage although there is ample parking nearby. Cars are parked at the owners risk.

3. BREAKAGES & GOOD HOUSEKEEPING DEPOSIT
A £100.00 breakage and good housekeeping deposit is required with the balance payment. This will be refunded within 14 days providing there are no breakages or damage to the property. You will be advised of any repair costs or additional cleaning costs when we check the cottage after your departure.

4. OCCUPANCY
You must not exceed the number of people listed on the booking form. If you do your booking will be terminated and you will be required to leave the property.

5. CANCELLATION POLICY
Should you have to cancel the booking the Booking Fee will be forfeited unless we can re-let the cottage. Any booking cancelled within 4 weeks of the rental start date will forfeit all fees paid.
In the unlikely event that we have to cancel the booking a full re-fund will be given.

6. COMPLAINTS & PROBLEMS
We have done as much as we can to ensure that you have an enjoyable and problem free holiday, however should a problem arise during your stay PLEASE REPORT IT AS SOON AS POSSIBLE. We will endeavour to resolve the problem as quickly as possible. If we are not notified in writing within 14 days of your stay then we cannot accept any liability.

7. LIABILITY
We have no liability for any death or personal injury. You must take all necessary steps to safeguard yourselves and personal property. No liability is accepted in respect of damage to or loss of personal property.

8. DATA PROTECTION
We adhere to the Data Protection Act of 1998. We are the sole collector of personal data provided to us by customers and prospective customers. We do not pass any personal information to any other body.